Debashish feels that his faith in almighty has pulled him through all the tough situations that he has faced incuding handling high pressure situations, and rising demand on time and energy. “Honestly, my definition of high pressure has changed since I joined ABN AMRO consumer bank. The pace is crazy and the expectations higher than Mt. Everest. The demands on time and energy are relentless. As the Head – Quality Assurance of ABN AMRO consumer bank, I am responsible for all Metrics and Measurements, management of complaints and requests, relationship management with regulatory bodies like the BANKING CODES AND STANDARDS BOARD OF INDIA (BCSBI, which is an RBI body), ensuring that as a bank we are taking all the steps necessary to ensure compliance to regulatory standards, approving all process notes and customer communication from a service delivery perspective, managing key client engagement projects etc. I have a team of direct reports as well as people who report to me from the regions. It wasn’t easy initially but my faith in the almighty has pulled me through.” So now we know what keeps him fresh and going and helps him meet the expectations of the bank. “I also have serious interests in areas like music, sports, wildlife and reading which ensure that there is the right kind of vibrancy in my life.”

Debashish believes in 100 % work- life balance and says “without which a burn-out is imminent”. Though he admits that a little balance is required and sometimes he is required to work for 14-15 hrs a day. Though “Once at home I do not discuss work at all” he says.
On the future of Banking sector, Debashish says “India will see the opening up of the banking sector in 2009. Banking will be regulated even more. With Indians becoming wealthier, demand for high quality wealth managers will continue to rise. Differentiating product and service offerings will become even more difficult and hence; quality of customer service will decide client loyalty. Technology will play an increasingly important role given the fact that most customers are demanding high speed banking services. The key challenge in India will be to educate customers on financial planning, management, products and the way to use available banking technology.”